How to Get Results From Your Surgical Instrument Repair Company

Time is money, but in your medical facility’s case, it’s the health and welfare of your patients, too. When a piece of surgical equipment breaks down, you need it repaired quickly, but you may not have the budget to replace it entirely — or wait for the shipment. That’s where a medical instrument repair company comes in. To get the best results, you simply need the best company.

Communication
The best surgical instrument repair companies are always available to answer questions you have about the intake and repair process. They let you know how long it’s going to take to repair your tool, and they stick to their estimates. At Benjamin Biomedical, we communicate with our customers through every stage of the process.

Be Upfront
Be clear how quickly you need your tool back right from the start, so the repair company can go over the scope of the repair and let you know if they think they can meet the deadline. If you’re in a rush and the company representative thinks it’s possible to work at an accelerated pace without sacrificing any of the quality of the process, they can work with you to get you faster results.

Work With the Same Company
Long-standing relationships go further. Keep sending every piece of equipment in need of repair to the same company to enjoy perks, such as having your own go-to person at the repair company and knowing what to expect from their repair process.

Depending on the size of your facility, a medical tool being out of commission could mean you have to turn away patients who need diagnosis and treatment. That’s why you want to know you can rely on your repair company. When you entrust Benjamin Biomedical with your medical tool repair needs, you can count on getting fast, reliable results.

What to Look for in an Endoscope Repair Technician

No matter the size of your medical facility, you likely don’t have the room in your budget to replace endoscopes every time there’s an issue with one, whether you only have a couple on site or several dozen. However, the longer you go without a working tool, the more your practice is disrupted. You need to know whom you can rely on to fix your endoscopes quickly and at an affordable price.

Experience
The best endoscope repair technician has years of experience to back up their abilities. Benjamin Biomedical technicians have decades of experience and specialize in repairing multiple brands of endoscopes, including Stryker, Smith & Nephew, Olympus, Dyonics, Karl Storz, and Linvatec. Our staff includes a former design engineer who worked with both Alcon and AMO and provides additional insight. We make sure every piece passes rigorous performance and safety tests before we return it to the owner.

Speed
When it comes to turning over your expensive and essential equipment to technicians, every day you go without the tool on hand is another day you have to accept fewer appointments or cancel appointments altogether. With two to three-day turnarounds following the date of approval, we work quickly but skillfully to return your equipment to you so there are only limited interruptions to your service.

Availability

Waiting for technicians to be available adds to the amount of time you have to go without the working tool. The best repair companies have enough staff so they can help you as soon as possible.

The Benjamin Biomedical experts are happy to assist you with all your endoscope repair needs. Contact us at the first sign of an issue with your equipment. We can even perform preventative maintenance when your tools see a lot of use.