How to Get Results From Your Surgical Instrument Repair Company

Time is money, but in your medical facility’s case, it’s the health and welfare of your patients, too. When a piece of surgical equipment breaks down, you need it repaired quickly, but you may not have the budget to replace it entirely — or wait for the shipment. That’s where a medical instrument repair company comes in. To get the best results, you simply need the best company.

Communication
The best surgical instrument repair companies are always available to answer questions you have about the intake and repair process. They let you know how long it’s going to take to repair your tool, and they stick to their estimates. At Benjamin Biomedical, we communicate with our customers through every stage of the process.

Be Upfront
Be clear how quickly you need your tool back right from the start, so the repair company can go over the scope of the repair and let you know if they think they can meet the deadline. If you’re in a rush and the company representative thinks it’s possible to work at an accelerated pace without sacrificing any of the quality of the process, they can work with you to get you faster results.

Work With the Same Company
Long-standing relationships go further. Keep sending every piece of equipment in need of repair to the same company to enjoy perks, such as having your own go-to person at the repair company and knowing what to expect from their repair process.

Depending on the size of your facility, a medical tool being out of commission could mean you have to turn away patients who need diagnosis and treatment. That’s why you want to know you can rely on your repair company. When you entrust Benjamin Biomedical with your medical tool repair needs, you can count on getting fast, reliable results.

What to Look for in an Endoscope Repair Technician

No matter the size of your medical facility, you likely don’t have the room in your budget to replace endoscopes every time there’s an issue with one, whether you only have a couple on site or several dozen. However, the longer you go without a working tool, the more your practice is disrupted. You need to know whom you can rely on to fix your endoscopes quickly and at an affordable price.

Experience
The best endoscope repair technician has years of experience to back up their abilities. Benjamin Biomedical technicians have decades of experience and specialize in repairing multiple brands of endoscopes, including Stryker, Smith & Nephew, Olympus, Dyonics, Karl Storz, and Linvatec. Our staff includes a former design engineer who worked with both Alcon and AMO and provides additional insight. We make sure every piece passes rigorous performance and safety tests before we return it to the owner.

Speed
When it comes to turning over your expensive and essential equipment to technicians, every day you go without the tool on hand is another day you have to accept fewer appointments or cancel appointments altogether. With two to three-day turnarounds following the date of approval, we work quickly but skillfully to return your equipment to you so there are only limited interruptions to your service.

Availability

Waiting for technicians to be available adds to the amount of time you have to go without the working tool. The best repair companies have enough staff so they can help you as soon as possible.

The Benjamin Biomedical experts are happy to assist you with all your endoscope repair needs. Contact us at the first sign of an issue with your equipment. We can even perform preventative maintenance when your tools see a lot of use.

Signs Your Harmonic Scalpel Needs Repair

The electronic scalpel is one of the most transformative innovations in surgery of the past few decades. It makes surgery more accurate and quick for so many surgeons and their patients. However, even an expensive and precise tool like the harmonic scalpel doesn’t last forever. Before your scalpel goes out mid-surgery and potentially leads to more complications, watch for signs it’s in need of repair.

Wear and Tear
An Ethicon harmonic scalpel is made to last a long time, but any signs of wear and tear warrant a closer examination, even if the scalpel otherwise seems to be functioning outwardly. Chips, scratches and any frays in the cord require a closer examination by professionals with expertise in repairing over 20,000 such models in less than two decades.

Unexplained Hiccups
If your scalpel works without incident most of the time but on occasion has unexplained hiccups — suddenly cutting out the power or taking a while to start up, for example — it’s always worth having a professional examine it to see what could be causing the issue. With our unique testing process, the expert repair people at Benjamin Biomedical will get to the root of the problem and make sure the occasional hiccups don’t grow more frequent.

Imprecision
You value your electronic scalpels precisely because they offer a level of precision that’s difficult to match with manual tools. If you notice a lack of precision — if it’s slipping even slightly in quality — there could be something wrong with the blade or the system as a whole.

Contact Benjamin Biomedical about your potentially failing harmonic scalpel today. We work quickly to ensure you get your tool back in time for more surgery, and we offer free work order application processing so you know right upfront how much repairing instead of replacing your electronic scalpel will save your medical practice.

3 Reasons to Use Benjamin Biomedical for Phaco Handpiece Repair

As a surgeon, your Phaco handpiece can often function as an extension of your hand. It’s what makes surgery successful and what makes transforming the lives of your patients possible. When it starts acting up, even a slight irregularity can cause an issue during surgery. When it comes to choosing between fixing or replacing your handpiece, repairing it with the right service is the better option.

It’s Less Expensive
When done right, Phaco handpiece repair is far less costly than replacing the handpiece entirely. If your medical practice is like most medical offices, you run on a tight budget. For your patients’ sakes, you can’t sacrifice quality, but you can’t offer them optimal care if you don’t have the money for the best equipment and the best staff, either. When you rely on Benjamin Biomedical, you can rest easy knowing your handpiece will be as good as new — for a fraction of the cost of replacing it.

Our Unbeatable Expertise
Our repair process and testing are the result of a specially designed procedure. A former OEM engineer developed the one-of-a-kind process, which works on the entire major brand of handpieces, including Bausch & Lomb Stellaris, Alcon Ozil, AMO Ellipse and even older models. You won’t find expertise of our caliber anywhere else.

We Offer Free Work Orders
If you’re not sure yet if you want to commit to Benjamin Biomedical, just fill out an online work order. It’s simple and fast — and we won’t charge you a penny for the quote. Get a more detailed quote for your individual case and you’ll have all the information you need to make the best decision.

Contact a Benjamin Biomedical representative today and ask about our rates for repairing your medical equipment. We work quickly to get your tools back to you so you can get back to your regular surgery schedule.

How to Care for Your Phaco Handpieces

While the phacoemulsification machine is the heart of cataract surgery, the Phaco handpiece could be considered the nervous system. Without it, the ophthalmologist could not deliver power to the Phaco tip or direct it to perform the intricate cataract surgery.  At a cost of over $5,000, your handpieces represent an important investment for your practice, and it’s only wise to handle and maintain them with the highest level of care. However, devices this delicate aren’t always treated as carefully as they should be. Before you find your devices in need of Phaco handpiece repair, make sure to treat them with care.

To keep your handpieces in proper, working order, experts recommend frequent and gentle cleanings to thoroughly remove debris. If the device is not cleaned properly, debris can accumulate and compromise the surgical procedure. When examining the handpiece for dents or nicks, remember to also inspect the tip, silicone sleeve and cord. Any fraying of the cord should be addressed immediately.

After autoclaving your handpiece, it should cool at room temperature for at least 15 minutes. If your facility is busy and you’re performing surgery after surgery, it can be tempting to use it at a faster rate. Do not take shortcuts such as immersing the handpiece into cold water, which could cause damage.

Welcome to Benjamin Biomedical’s Blog!

Welcome to our blog at Benjamin Biomedical. Since 1994, we’ve been successfully completing repairs of Phaco handpieces, harmonic scalpels and endoscopic video cameras. We carry an ongoing commitment to providing the highest quality repairs as we help increase physician satisfaction and improve patient care.

Our process of complete refurbishment brings the instrument back to brand-new condition at a fraction of the cost you would pay a manufacturer; and by combining the skills of our highly trained technicians with our instrument repair strategies, we’re able to guarantee our repair capabilities on all the latest models of surgical instruments mentioned above with a maximum return on investment.

In this blog, we’ll be providing industry news, tips, updates on our services, and more. We encourage open conversations regarding the posted topics and would love to discuss them with you. Our customers are the reason we created this blog and we’re very active in replying to your comments or questions.
Our customers at Benjamin Biomedical receive unparalleled craftsmanship and service at the lowest, direct pricing for our Phaco handpiece, harmonic scalpel or endoscope repair services. For more information on repair processes, pricing, turnaround times and more, visit us today at BenjaminBiomedical.com.